All products are shipped via UPS or FedEx SIGNATURE REQUIRED (unless otherwise specified).
Need to Make a Return? - Go Here (unless its damage from shipping see below)
The vast majority of products we sell are shipped via UPS or FedEx, Signature Required (unless noted otherwise). Please allow us up to 48 hours to process and ship your in-stock order. Some in stock items can ship same day, or within 1 business day after which its delivery can be tracked via a tracking number sent to the email address provided. Other items may require more time, due to physical location, carrier or warehouse accessibility, item availability, and other logistical conditions. Please note that orders for items that are not in-stock or that are custom or special ordered can take much longer. If you are making a purchase and delivery is time sensitive please give us a call to ensure there are no delays: (866) 448.4843
Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here. Shipments to HI, AK, PR, APOs, Guam, & Virgin Islands might require extra shipping charges. For quotes and more information on freight shipping, click here. If you would like special shipping arrangements, please contact us via live chat, email or call us at (866) 448.4843
Shipping can be tracked via tracking number. For custom or made to order items shipping time varies dramatically as they may have to be manufactured, painted, modified, embroidered, or assembled.
All products sold are shipped from an authorized Vivid Racing shipping location. Special shipping or delivery arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged, please follow the steps detailed below. All damaged items must be reported to the shipping carrier immediately and you must notify Vivid Racing within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
PLEASE BE AWARE ONCE YOU’VE SIGNED AND ACCEPTED A FREIGHT SHIPMENT, YOU ARE RELEASING THE FREIGHT COMPANY AND VIVID RACING OF ANY LIABILITY FOR DAMAGES NOT REPORTED ON THE DELIVERY RECEIPT. AS SUCH, IT IS IMPORTANT TO INSPECT THE CONTENTS OF A FREIGHT SHIPMENT EVEN IF THE OUTSIDE OF THE BOX(ES) SHOW NO VISIBLE SIGNS OF DAMAGE.
All international shipments may be subject to customs fees, import duties, tariffs and taxes. Any charges associated with importing products purchased from Vivid Racing or our affiliates are the responsibility of the buyer. These costs are not always known at the time of sale as they may be determined at the time a shipment is processed through customs. Costs in excess of original estimates related to customs fees, import duties, tariffs and taxes will be billed to the customer. Any costs resulting from the refusal to import a product purchased through Vivid Racing or our affiliates will be billed to the customer.
VIVID RACING DOES NOT REFUND SHIPPING CHARGES
Returns & Exchanges
In the event you:
Please contact our customer service department for assistance. While each return category identified above has specific rules and conditions (please read below), there are general rules which apply to all returns or exchanges:
Items that cannot be returned include:
Shipping Charges for Returns and Refunds
For all orders delivered within the continental US and where the reason for return is based on the customer:
The cost of the initial shipping charge and a return processing fee of $10 per item will be deducted from any refund provided.
Defective, damaged, or incorrect products
While Vivid Racing strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.
If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.
In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.
In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.
Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.
Please be advised that returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturers' time frames, and terms and conditions vary. You can find more information on how warranty claims are processed by clicking HERE.
Free Shipping Disclaimer
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted, and can only be shipped to the lower 48 States.
For all returned items subject to a free shipping promotion, the originally waived shipping cost will be removed from any refund provided. Restocking fees may also apply.
For items requiring freight, LTL shipping, or international / non-continental US shipping, while returns may be accepted subject to all the terms and conditions noted herein, please note that the shipping charges will be reduced in an amount based on an estimate from the shipping carrier, which may be substantially higher than the costs outlined above. As such, these shipping costs may exceed the cost of the product.
Also note that coordination of any return shipping will be the responsibility of the customer. In the event an error is made by Vivid Racing, a return shipping label will be provided.
A 25% restocking fee will be applied to all non-defective returns. Restocking fees will be waived for returns wherein the customer opts to receive store credit, or an exchange for another item. Any items that are returned for any reason without all original packaging will be subject to a 25% restocking fee.
NOTE: Returns to store credit are still subject to the original shipping charges being removed from any refund provided
Store Credit and Exchanges
Store Credit is good for 12 months from the date of issuance to the customer. Store credit cannot be redeemed for anything other products listed on the Vivid Racing website. Exchanges of merchandise will be credited to the customer at the current price of the product being exchanged.
Refund form of Payment
Refunds will be processed in the form of payment the customer originally used (Credit Card, PayPal, Google, Affirm). For any refunds that cannot be processed in the form of payment originally used, we will process refund payments using ACH transfer which will require your banking information. Vivid Racing reserves the right to provide refunds to customers in the form of store credit only in situations where refunding the customer cannot be processed via the original payment method or via ACH bank transfer. Please allow an additional 5-7 business days for the credit to appear on your account.
Some products sold by Vivid Racing include a core deposit. These parts have a deposit that is charged upon purchase and is fully refunded upon the return of the core. Cores must be in rebuildable condition and match the vehicle application to the product sold. Once the product is received and inspected, the core deposit will be refunded to your original form of payment.
NOTE: Product cores returned that are not fully assembled or are not the item that was removed from the vehicle will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.